Insurance broker Code of Practice – Customer complaints & vulnerabilities. Lessons learned from insurers.

We are delighted to share valuable insights from our exclusive webinars for insurance brokers. During these engaging sessions, we extensively discussed the changes implemented in the General Insurance Code of Practice (GICOP), effective from 1st November 2022. As a valuable resource, we provide the slide deck, covering essential key takeaways.

The new code

Our discussions revolved around deciphering the implications of the new code and extracting valuable lessons learned from insurers who have already begun implementing the GICOP and other regulatory measures in 2021.

The changes

We highlighted the significant modifications to the Complaints process and emphasized the heightened focus on Customer Vulnerability. We thoroughly explored the ramifications of these changes, shedding light on their direct impact on the day-to-day operations and interactions of insurance brokers with their esteemed clientele.

Useful tips

We provided insurance brokers with practical best practices and tailored tips to gain a competitive edge. These invaluable insights empower you to navigate the evolving landscape confidently, ensuring compliance with the new GICOP requirements ahead of the November 1st deadline.

Curium

As industry pioneers, we eagerly showcase how Curium can revolutionize your approach to compliance. Our cutting-edge solutions specifically aim to simplify and streamline compliance processes for insurance brokers. By leveraging our technology-driven approach, you can enhance efficiency, precision, and, most importantly, provide unparalleled experiences to your esteemed clients.